I love having lots of options to choose from. There is always availability not too far, for all times of the day and week. Zipcars in my area are plentiful and people never seem to use them back to back (I guess because demand for cars is lower here). Every time I called customer service it was great and they always fixed my issue.
Through all of this Zipcar never let me down. I was getting discounts immediately after! The discounted rates for students is excellent!! I paid a MUCH lower price for cars with my student discount which I'm very happy about. Took less than 1 minute to get someone on the phone, took less than 10 minutes to do over the phone. I realized that Zipcar has student memberships and discounts, so one morning I called them to switch my account over from a standard account to a student account. I drove the car for hours and it was great overall! But, the car was working perfectly, was clean for the most part. I drove back home to get a Febreze bottle and sprayed the inside, which didn't really help. Only one problem which was that, the car did smell like cigarettes. Different car different location, slightly older model. Zipcar never reimbursed me for the gas I filled the tank with before returning the car. There is supposed to be a gas card in the visor. So, I had to fill the tank while I was paying a by-the-minute rental fee. Zipcar cuts corners by having the "members" do all of the maintenance on the cars, while they are paying for rental time, and will charge you a fee if the gas tank is under a certain amount. Once I found the car, it was difficult to find the keys within the car (Finally I found them buried in a pocket of the middle console).
#Zipcar prices zip
On top of a monthly "membership fee" Zip car charges about $.50/minute, so overall a two hour trip cost me almost $100. I used this service once, but never again. If not, a commercial car rental is a better deal, and less hassle. There are better car share options, such as Gigcar. No reimbursement of out of pocket expenses. Convenience is great for locations, but if you can, rent elsewhere. I wish I knew who the higher ups were in this company so I could egg their own car or something. They really, really don't do what is best for you. If it weren't for that last rep who was a glimmer of hope for this company, I would have never rented from them again (and I just did 2 days ago and was involved in another horrible horrible incident which I won't go into detail now because I'm still processing it). I say this story because, I have never, EVER EVER had customer service so terrible as Zipcar.
They got me a car and I ended up being 25 minutes late to the appointment and they still took me after I told them what happened. I was crying, terrified I would be late for this doctor appointment that I reserved 3 months ahead of time. I called now I believe was the 4th or 5th time. At this point, I remember screaming profanities loudly in the street and like classic New Yorkers do, they looked, observed, and went on their merry way. When I said I am now running to these different cars and have a condition where I shouldn't be doing this right now (literally had a doc appt for this), he hung up on me.
This particular rep was so rude to me, kept telling me it's all they had, and they would not refund since they found me a car. I demanded to be refunded for this because I was running around the city, now almost 30 minutes later around Brooklyn trying to get to a car that could take me to New Jersey for this appointment I absolutely could not miss. The next Zipcar rep told me they could find me another car, another mile away. When I get there, it says that the car needs the card. I confirmed it did NOT need the actual zipcard car because I unlock with my phone, they said yes it doesn't need the card: just open via phone app. Running to get to this next zipcar location (to ensure I could still leave before NYC traffic set in), THE NEXT CAR WAS NOT THERE EITHER!įreaking out because I really needed to leave soon, they said there was a car around the block. I then was taken to another Zipcar almost a mile away. I called Zipcar, and they said it was in a different location. When I got to the area the car was SUPPOSED to be in at 5:30am, it wasn't there. I have a separate experience that is still awaiting fixing that just happened 2 days ago, but the one that really sticks out before is: I had a doctor appointment in New Jersey that I had to be at by 8:00am that was scheduled 3 months in advance.
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